Frequently Asked Questions

Community & Ownership

  • Yes. Ellard is a deed-restricted community governed by a homeowners association that maintains common areas and upholds architectural and neighborhood standards.

  • No. Section 10.2 of the Declaration prohibits estate sales or similar activities without prior written Board approval.

    If an estate sale is planned without approval, the Association may take steps to restrict access to the community and notify visitors that the event is not permitted. Additional measures may be implemented at the gate to support enforcement and maintain community standards.

  • Contact Ellard’s Property Management Company, Montage Realty Group, at csm@mrgcam.com. They will confirm your closing and assist with setting up community access and portal registration.

  • Log in to the Ellard Homeowner Portal and select “Directory” from the navigation menu.

Architectural & Exterior Modifications

  • All exterior modifications, including paint colors, landscaping, hardscaping, fixtures, and architectural elements, require prior approval from the Architectural Review Board (ARB). No work should begin before approval is granted.

  • Log in to the Homeowner Portal and select “ACC Requests.”

    Helpful documentation is available under Documents / ARB – Exterior Modification Process.

    All submissions are reviewed by Property Management and forwarded to the ARB.

  • Architectural guidelines are available in the Homeowner Portal under Documents / ARB – Exterior Modification Process.

  • Log in to the Homeowner Portal and navigate to Documents. Meeting minutes and annual meeting materials are located under Documents / Meetings.

Parking & Streets

  • The Ellard Covenants prohibit parking in the street. Vehicles must be parked in driveways or garages. No overnight street parking is permitted.

  • Most streetlights are maintained by Georgia Power.

    To report an outage, visit www.georgiapower.com or call 1-888-660-5890.

    Streetlights within Conservatory Park are managed separately; contact Property Management for assistance.

Impervious

  • Impervious refers to surfaces that do not allow water to penetrate the ground, including structures, driveways, patios, pools, decks, pavers, and similar improvements. Each lot has a designated impervious allocation determined by soil category and City regulations.

  • Impervious regulations are overseen by the City of Roswell and the Atlanta Regional Commission.

  • Contact the City of Roswell Community Development Department (jdeibel@roswellgov.com) and provide your lot number.

  • The HOA does not own or manage impervious allocations. Some homeowners may have excess impervious available for transfer. All transfers must be documented with the City of Roswell.

    Residents interested in exploring availability may contact: Amit Mehrotra at Amit.Mehrotra3@gmail.com

  • No. Impervious cannot be transferred into Ellard from another community.

Security & Access

  • For emergencies, call 911.

    Roswell Police (non-emergency): 770-640-4160

    Ellard Gatehouse: 770-642-5485

    Please note: the gatehouse staff cannot leave their post. Non-urgent concerns should be directed to the gatehouse.

  • Requests for gate clickers, RFID tags, or vehicle window stickers should be directed to csm@mrgcam.com.

    (Window stickers are mailed annually for registered vehicles. Clickers and RFID tags may be requested at an additional cost.)

    Access devices are issued to residents only and are not available for frequent visitors. Residents must establish their account in the Homeowner Portal.

  • Log in to DwellingLive to manage and authorize guests. DwellingLive credentials are separate from other Ellard website logins.

  • No. RFID stickers are issued only to vehicles registered to an Ellard address.

Amenities & Reservations

  • Reservations are made through Reserve My Court. Detailed instructions are available in the Homeowner Portal. Please review clubhouse rules prior to reserving.

  • Access is provided through the reservation process.

  • Reservations are made through Reserve My Court. Court hours are 8:00am – 10:00pm. Please review the posted rules before use.

  • Contact a Board member or the current team captain to inquire about open roster spots. Ellard typically fields women’s, men’s, and mixed teams.

  • Item descriptionAccess is provided via the pool gate code.

    Pool hours are 8:00am – 10:00pm.

    There is no lifeguard on duty. Residents must accompany guests at all times. Pets are not permitted in the pool area.

    Please review pool rules in the Homeowner Portal prior to use.

Trash & City Services

  • Tuesday: Garbage and recycling pickup

    ‍Wednesday: Lawn waste pickup

    To establish service, contact Roswell Sanitation at 770-641-3759 or visit www.roswellgov.com.

Online Systems & Resident Resources

Ellard utilizes several online platforms to manage different aspects of community life. Each system serves a specific purpose. See below information on each.

  • Used for security and access management.

    Residents use DwellingLive to:

    • Maintain homeowner contact information for security

    • Manage guest access and visitor authorizations

    • Register vehicles

    • Update pet information

    DwellingLive login credentials are separate from other Ellard platforms.

  • Used for amenity reservations.

    Residents use Reserve My Court to:

    • Reserve tennis courts

    • Reserve the Conservatory for private events

    Amenity rules should be reviewed in advance through the Homeowner Portal.

  • The official HOA management portal is maintained by Montage Realty Group. This portal should be used for:

    • Board meeting minutes & annual meeting reports

    • Financial reports & annual budgets

    • Ellard’s Covenants & Bylaws

    • ARB guidelines & exterior modification request forms

    • Payment of dues

    • General HOA documentation

If you have a question that is not addressed above, please contact Montage Realty Group at csm@mrgcam.com for further assistance.